Every Malpractice Claim Begins with a Dissatisfied Client

Dissatisfaction often stems more from the way a client was treated by a lawyer than due to the quality of the legal services provided. Solid communication skills and managing expectations by all employees in a firm go a long way to reducing the likelihood of suits and claims. This guide provides:

  • Procedures to improve communication with clients and enhance client satisfaction
  • Tips on managing expectations to prevent disappointment later
  • Do’s and Don’ts that apply to everyone in your firm

Download the Client Relations Guide